Stay in Control
We take responsible play seriously and make player safety a priority. 24 Casino Responsible Gambling sets clear limits and tools so customers can control how they play. We provide straightforward options for limits, time-outs and self-exclusion, plus guidance on recognising risky behaviour. Contact routes for support are visible in account settings and on the help page. The aim is practical: keep betting activity affordable, voluntary and within personal boundaries. If things feel out of control, use the available tools or reach out to approved support organisations for help.
Player protection principles
What we uphold
Protection is based on transparency, choice and accessible tools. 24 Casino Responsible Gambling promotes informed decisions and clear rules. Age checks and identity verification prevent underage play. Account limits and intervention measures exist to reduce harm.
Tools to manage gambling activity
Limits and time controls
Set deposit, session and loss limits in account settings. Limits apply immediately or after a short processing interval depending on the choice. Session reminders and cooling-off periods help control time spent gambling.
Self-exclusion and cooling-off
Temporary and permanent options
Choose short cooling-off (24 hours) up to six months or request permanent self-exclusion. Self-exclusion blocks access and disables marketing. Links to external schemes are available for additional exclusion where applicable.
Recognising signs of problematic behaviour
Common indicators
Difficulty stopping, chasing losses, borrowing to gamble, neglecting responsibilities and obsessive checking are warning signs. Increased bet sizes, frequent limit changes and hiding activity also indicate risk. Spotting these behaviours early helps prevent escalation.
Guidance for staying in control
Practical steps
Set firm budget limits and stick to them. Use session timers and loss caps. Avoid gambling when stressed or under the influence. Review activity statements regularly and pause play if you notice changing patterns.
Access to professional help
Support and referrals
Contact organisations such as GamCare, BeGambleAware and GamStop for confidential support. We publish links and helpline details in the support centre. For urgent help, contact local health services or a national helpline immediately.
Contact and next steps
Get help from us
Use live chat or email to request limit changes, self-exclusion or guidance. Our support team can explain tools and point to external help. 24 Casino Responsible Gambling aims to make support straightforward and available when you need it.