Terms, Conditions, and Rules
We are 24 Casino and these Terms and Conditions set out the rules for using the platform and the agreement between us and account holders. This page explains eligibility, account responsibilities, acceptable use, payments, promotions and how we handle disputes. Read the terms before registering or placing real-money wagers. By creating an account you accept these rules and any updates we publish. If you have questions contact support via the site channels listed in the Help section.
Account responsibilities
Registration and verification
Provide truthful personal details at signup. One account per person is permitted. Verification (ID and proof of address) is required before withdrawals are processed. Accounts may be suspended until documents are provided.
Account security
Keep login credentials confidential. Notify us immediately if you suspect unauthorised access. We may lock or close accounts where security is compromised or where fraud is suspected.
Eligibility requirements
Age and location
Players must be at least 18 years old. Access and availability depend on local law and account eligibility. The service is not available to residents of restricted jurisdictions. See account registration for location-specific restrictions.
Restricted persons
Self-excluded, suspended or otherwise restricted individuals may not open or use accounts. Attempts to circumvent restrictions will lead to account closure and forfeit of funds.
Acceptable use of the service
Prohibited conduct
Do not use the site for illegal activity, money laundering, collusion, advantage play that breaches these terms, or chargeback abuse. Harassment of staff or other users is not permitted. Attempts to bypass geo-blocking, use multiple accounts, or manipulate systems will result in action.
Bonus and promotion rules
General principles
Promotions require opt-in where indicated. Wagering requirements and max bet limits apply during bonus play. Selected games may be excluded or contribute differently to wagering. Bonuses expire after the stated period and may be voided for abuse or policy breaches.
Deposits and withdrawals
Payments and limits
Acceptable payment methods include cards, e-wallets and supported cryptocurrencies. Minimum deposit amounts apply and withdrawal limits are set per account; higher limits may be available for verified accounts. Withdrawals are subject to verification and may be delayed for checks. Fees may apply in some cases as displayed in the cashier.
Dispute handling
Raising a dispute
Contact customer support with account details and evidence for any dispute. We will acknowledge and investigate. Final resolution will follow these terms and applicable law. Where a third-party dispute resolution is available details are provided in account help.
Updates to the terms
Changes and notice
We may modify these terms from time to time. Changes are published on the site with an effective date. Continued use after changes signifies acceptance. Check the Terms and Conditions regularly and review account notifications for important updates.